Your guides make the day. RooReach handles everything either side of it, so every departure fills and last season’s guests come back for the next one.
RooReach is an AI CRM that connects to Rezdy and helps tour operators answer enquiries around the clock, fill departures and turn one-off visitors into repeat guests. It suits operators with 5 or more staff and is available in Australia now.
Updated September 2026What changes
Tomorrow’s 9am tour has six empty seats and nobody has time to chase them.
Past guests and warm enquiries get a timely nudge when a departure has room.
Pickup points, dietary needs, fitness levels. Every unanswered question is a lost seat.
AI knows your itineraries and policies, and replies on any channel at any hour.
A great day out, a glowing chat on the bus, then silence.
Thank-yous, photos and a reason to book your next tour arrive at the right time.
Agents and marketplaces bring volume, but they keep the relationship.
Every guest, however they booked, joins your direct list for next time.
A guest journey
Priya asks on your website chat whether the tour suits her mum’s bad knee. Clear answer. Two seats booked.
Pickup time, what to wear and a lunch upgrade offer. She takes the lunch.
Tour day. Your guide already knows about the knee.
Thanks, a photo from the lookout and a one-tap review link.
Your new wildflower tour launches. Priya books it first.
Illustrative example
See it in action
A short look at the guest journey above, from the operator's side of the screen.
Experiences we cover
Tour operator questions
Yes. Longer tours get their own pre-departure journey, with packing lists, rooming questions and a check-in before you leave.
Yes. It knows your pickup zones and times, and confirms each guest’s spot in their reminder.
Often more so. It turns agent-booked guests into your own audience for next time.
Case studies
We're working hands-on with a small group of founding operators. Get set up with extra attention, and your results become the case study on this page.
Become a founding operatorWe’ll map your tour journey with you and show which seats RooReach would fill first. Or email hello@rooreach.com.
