The AI CRM for experience companies.
RooReach connects to your Rezdy account and turns every booking into one guest journey that runs itself. Every enquiry answered, every guest looked after, and more of them booking direct next time.
Instagram · 9:42 pm
“Can we book 6 for Saturday's sunset cruise?”
Answered straight away. 6 seats booked in Rezdy.
Automated · day after the trip
“Thanks for coming out with us, Sam!”
Google review left: 5 stars.
Automated · next June
“Whale season's back. Your crew gets first pick.”
Rebooked for 4, straight through your website.
Illustrative example
Reach further than your booking system ever could.
The problem
Your booking system takes the booking. The rest lands on you.
Guests reach you on half a dozen channels and your tools don't talk to each other. So leads go cold, reviews go unasked and last year's guests book through someone else.
of experience bookings went through online marketplaces in 2025, with direct website bookings falling fastest.
commission on a Viator booking, even for guests who have already been out with you.
of operators rate their own marketing as very effective. Most know there's more on the table.
Sources: Arival operator research, 2025; Viator commission guide.
How it works
One guest journey. Start to finish. No gaps.
RooReach sits alongside Rezdy and picks up every moment your booking system can't.
Enquire
AI replies on Instagram, Facebook, web chat, SMS and email within seconds, day or night.
No lead left hangingBook
AI agents check live availability and take the booking by chat or phone.
Sales while you sleepPrepare
Timely reminders, what-to-bring notes and add-on offers before the day.
Fewer no-shows, bigger spendReview
A thank-you and review request lands while the memory is still fresh.
More five-star reviewsReturn
Seasonal offers and rebooking nudges go straight to past guests.
Repeat bookings, no commissionRefer
Referral rewards turn happy guests into your best sales team.
Word of mouth on autopilotSee it in action
Watch a week of guest follow-up happen without you.
A quick tour of the operator's view: the inbox, the journeys and the numbers.
[VIDEO: RooReach product walkthrough, about 2 minutes]
Why RooReach
Built for operators.
One guest record, whichever system they booked through.
Booking-platform AI only sees its own bookings. RooReach keeps a single view of every guest as you add platforms, venues and products.
Own the guest, not just the booking.
Guests who first found you on a marketplace become your guests. Next time, they come straight to you.
Done for you. Not another DIY tool.
We build your workflows and launch alongside you, so your team isn't learning new software in the middle of peak season.
Real people, 24/7.
AI handles the routine. When something needs a human, our support team is on, day and night, across Australian and US time zones.
Results you can see
Know exactly what's working.
Track the numbers that grow an experience business, not vanity metrics.
- Direct booking share
- Repeat guest rate
- Reviews collected
- Enquiries handled by AI
- Revenue by channel
- Guest lifetime value
Bookings by channel
Integrations
Starts with Rezdy. Grows with you.
RooReach connects to your Rezdy account today through Rezdy's API and webhooks, with more booking platforms on the roadmap as we open up to US operators.
A custom connection built and supported by RooReach. Not an official Rezdy integration.
How the Rezdy connection worksIndustries
Made for experiences like yours.
Boat charters and day cruises →
Tours and day trips →
Adventure and outdoor →
Food and wine tours →Less admin. More air time.
Built in Sydney for operators who'd rather be out on the water, up the mountain or behind the cellar door than stuck in the inbox.
Questions
Straight answers.
What is RooReach?
RooReach is an AI CRM for experience companies. It connects to your booking system and runs your guest communication, from first enquiry to repeat booking, in one place.
Does RooReach replace Rezdy?
No. Rezdy stays your booking system and source of truth for availability and payments. RooReach adds the sales, marketing and guest care around it.
Who is RooReach for?
Tour, activity and attraction operators with 5 or more staff who want more direct and repeat bookings without adding headcount.
Will the AI sound like us?
Yes. It learns your products, policies and tone of voice during setup, and you approve how it responds before anything goes live.
Ready to stop leaving bookings on the table?
Book a walkthrough. We'll map your guest journey with you, show where leads are slipping and what RooReach would fix first.