Your guests leave happy, a little merry and full of good intentions. RooReach turns those intentions into the next tour, the gift voucher and the private group.
RooReach is an AI CRM that connects to Rezdy and helps food and wine tour operators sell more private groups and gift vouchers, and bring guests back for new regions. It suits operators with 5 or more staff in Australia.
Updated September 2026What changes
Hens, birthdays and corporate groups ask detailed questions and book whoever answers first.
AI captures date, numbers and occasion, then hands your team a lead ready to quote.
Gluten-free, vegan, allergies. Every question delays a booking.
AI answers from your menus and records each guest’s needs for your team.
Vouchers get bought, then forgotten until they expire.
Recipients get friendly reminders and easy booking links.
Guests loved the Hunter. They have no idea you run the Mudgee tour too.
Past guests hear about your other tours, matched to what they enjoyed.
A guest journey
Mai buys a gift voucher on your site for her parents’ anniversary.
A friendly reminder helps her parents pick a date. They book.
The cellar door knows it’s their anniversary. A glass of bubbles is waiting.
A thank-you, a review link and a note about the gin trail.
Mai books the gin trail for her own birthday group of ten.
Illustrative example
See it in action
A short look at the guest journey above, from the operator's side of the screen.
Experiences we cover
Food and wine questions
Yes. Corporate enquiries follow their own path, with headcounts, invoicing questions and dietary needs gathered up front.
The next day, when the memory is fond and the head is clear.
Yes. Past guests get invitations to harvest, release days and long lunches, matched to what they’ve booked before.
Case studies
We're working hands-on with a small group of founding operators. Get set up with extra attention, and your results become the case study on this page.
Become a founding operatorWe’ll map your tour journey and show where private groups and vouchers are slipping away. Or email hello@rooreach.com.
