From the first “can we bring the dog?” message to the family who books again next whale season, RooReach keeps every passenger heading toward their next trip with you.
RooReach is an AI CRM that connects to Rezdy and helps charter and cruise operators answer every enquiry, fill every seat and bring guests back direct. It suits operators with 5 or more staff and is available in Australia now.
Updated September 2026What changes
One cancelled trip means dozens of calls, emails and refunds on the busiest morning of your week.
When a trip is called off in Rezdy, every affected guest gets a personal message with new dates to pick from.
Private groups ask for quotes after hours and book whoever answers first.
AI captures group size, date, occasion and budget, then hands your team a lead that’s ready to quote.
Flat out in peak season, quiet in winter, and no easy way to reach last year’s passengers.
Past guests hear first when whale season, summer sunsets or school holiday runs return.
Guests who found you through a marketplace book there again, and you pay commission again.
After the trip, every guest is invited into your own community and to book direct next time.
A guest journey
Sam asks on Instagram about a sunset cruise for a 40th. Gets an answer and a booking link on the spot.
A reminder with parking, what to wear and a platter upgrade. Sam adds the platter.
Eight on board. Your crew focuses on the sunset, not the admin.
A thank-you with photos from the trip and a one-tap review link.
Whale season opens. Sam books the kids in, direct.
Illustrative example
See it in action
A short look at the guest journey above, from the operator's side of the screen.
Experiences we cover
Charter questions
Yes. Shared departures and private charters follow separate journeys, each with its own messages and follow-ups.
Yes. It knows your vessels, routes, inclusions and policies, and passes anything tricky to your crew.
We’re launching in Australia first. US operators can join the early list today.
Case studies
We're working hands-on with a small group of founding operators. Get set up with extra attention, and your results become the case study on this page.
Become a founding operatorWe’ll map your charter journey with you and show which trips RooReach would fill first. Or email hello@rooreach.com.
